7 days if the picture never starts.

If the login will not play on your device and we cannot fix it within 7 days of the payment, you get that payment back.

Ask in the same chat you ordered on, or email [email protected]. Include the email you used at checkout and the plan you paid for.

A refund is for a service that does not run. It is not a second free week after you have been watching. The 24-hour trial is the way to see the picture before you pay.